ABOUT US
Accident Claims Helpline is a trading name of Exclusive Law a law firm who are regulated by the
Solicitors Regulation Authority (SRA). Our SRA Our number is 669522.
We are a Data Controller registered with the Information Commissioner’s Office under registration
number ZA753889.
OUR PRIVACY PROMISE
Your privacy matters to us, and we will never release your personal details to any third party for
marketing purposes. We will tell you how we use your data and who we share it with.
WHAT INFORMATION DO WE COLLECT FROM YOU?
We will only collect enough information from you in order to be able to process your claim on your
behalf. The information we may collect could include the following: your name, address, contact
details, date of birth, details of the circumstances of the claim or incident and any damage or loss
suffered by you.
WHO IS COLLECTING YOUR DATA?
We will collect enough information to provide you with services that we are contracted to provide or
additional services that you may consent to. In accordance with your rights under relevant data
protection legislation you may withdraw your consent at any time.
HOW IS YOUR DATA COLLECTED?
Information is collected from you through our claims notification process via telephone. And via the
claim contact form on our website.
WHERE DO WE STORE YOUR DATA?
All data which is provided to us is stored on secure servers. We employ appropriate security
measures to protect your information stored on our servers.
WHO DO WE SHARE YOUR DATA WITH?
In order to fulfil both our contractual obligations and our obligations to you, we will share
information with business partners or suppliers for the purposes of progressing your claim. for the
performance of any contract, we enter into with you or them.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will keep your information for six years after your claim has completed. If for any reason we do
not provide you with services, we will delete your personal information from our records.
LAWFUL BASIS
We will only use your personal data where the law allows us to.
We rely on the following lawful bases when collecting your data:
Where it is necessary for compliance with our regulatory, legal, and/or professional
obligations
Where it is necessary for the purposes of pursuing our legitimate interests
Where it is necessary for the establishment, exercise, or defence of legal claims.
HOW WILL WE USE INFORMATION ABOUT YOU?
We will use information to enable us to decide if we can provide services to you and:
• The administration and management of your claim (including vehicle replacement and
vehicle repair)
• To comply with any laws or regulations.
• We will keep your personal information confidential and will take appropriate
measures to protect it against loss, theft, or misuse and to safeguard your privacy.
In the course of providing our services to you, we may need to communicate your personal
information to parties involved in your claim including but not limited to:
• Law firms for the provision of legal services for you.
• Vehicle rental companies for the purpose of obtaining a replacement car for you.
• Garages and/or engineers to ensure your vehicle is repaired for you.
Your details will be processed in each case in strict confidence, and we have set up adequate
measures to ensure that your privacy is protected when transferring your data to third parties for
the purposes of providing our services to you. Please note that the transmission of data over the
internet is never completely secure.
YOUR RIGHTS
You have a number of legal rights regarding the information we hold on you.
You have the right to access your personal information.
You have the right to object to further processing.
You have the right to ask us to correct or remove any information that you believe is
inaccurate.
You have the right to restrict the processing of your personal information.
You have the right to ask us to delete your personal information.
The right to receive the personal information we hold about you.
Should you wish to exercise any of your legal rights, please email or write to us at the following
address:
Martin Abell, Accident Claim Helpline, 2 nd Floor , St George’s House, Manchester, M2 3NQ
Email: martin@accident-claimsline.co.uk
Our website may contain links to and from the websites of business partners and suppliers or other
third-party firms.’ Please note that we do not accept any responsibility for the use of your
information once it leaves our website domain nor the content of any third-party website. The use
of personal information on any website you choose to access will contain its own privacy policy that
governs how they use your personal information.
COMPLAINTS
For more information about this policy, or if you would like to make a complaint in relation to the
way we process your personal information, please contact Martin Abell, ACHL 2 nd Floor, St George’s
House, Manchester, M2 3NQ
Email: martin@accident-claimsline.co.uk
We try to resolve any complaints as soon as possible, however if we are unable to do so to your
satisfaction, you can contact the Information Commissioner’s Office (ICO) (www.ico.org.uk,
Tel: 0303 123 1113).
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review, and we will place any updates on this web page.
This privacy policy was last reviewed on 1 May 2022.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy policy or information, we hold about
you:
– By email at: martin@accident-claimsline.co.uk
– Or write to us at: Martin Abell, ACHL< 2 nd Floor, St George’s House, Manchester, M2 3NQ