What we do
Call now to start claim
Less than 2 minutes
Under 15 minutes
With a dedicated team of UK based Claimant friendly claim handlers all you need to do Is Provide us the details of your accident and we will take care of the rest. We manage the whole claims process on your behalf taking away the need of your insurer and their method of low touch points, being passed from pillar to post and trying to always cut costs which adds hassle and stress to your claim, Our Way, The ACHL way
No unnecessary hold times, a dedicated claims handler with a direct dial for your complete peace of mind. This allows you easy contact with the team, with no long Accident Forms to complete. You will not be chasing your insurer with potential long hold times or speaking to their supply change. This is complete Claims Management from start to finish
Putting you first- What We Do
Our Commitment – We firmly believe regardless of the Liability in any accident that clients should be put first and not be passed from pillar to post trying to understand the claims management process. This can sometimes leave clients being left out of pocket with no understanding as to why. Whilst we know insurance is mandatory and we pay a premium to have cover insurers can sometimes make the whole process difficult and time consuming. Accident Claim Helpline are different as we handle all aspects of the claims process which allows us to offer you a streamlined service, keeping you updated directly. We ensure we handle the claim correctly ensuring that you not only receive a faultless service, but we also guarantee we put you back in the same position as you were pre-accident using only the parts, paint, and repair methods the manufacturer of your vehicle recommends. We charge this to the at fault insurer.
Replacement Vehicle – Whether it is a Vehicle from our own fleet or through our dedicated partner firms as soon as we register your claim we know when your vehicle is on its way. Whether it’s a Mainstream vehicle, commercial, motorbike, 4×4, electric, prestige or anything in between we have access nationwide to vehicles immediately to ensure you are back and mobile straight away. Sometimes our competition and insurers can struggle in this area.
Repair Network – Your insurer or the Third-party insurer have a completely different approach of addressing the repair of your vehicle. Generally, in an insurer approved repairer it will be done at agreed rate meaning the Bodyshop has no alternative but to use copy parts and in some cases parts from a previously written off vehicle. They try to repair damaged parts rather than replace to save costs where they can. Our Network is different, we have our own dedicated network of 150 repairers Nationwide who have been thoroughly audited by our team and all carry the prestigious BSI125 Kitemark approval and a whole host of manufacturer approvals. This means they have been certified by an independent governing body and the vehicle manufacturer on the correct methods to repair cars. Our repairers will only use new parts on your vehicle directly from the manufacturer, manufacturer paint from a distributor approved by the manufacturer and we replace all parts damaged in the repair. This is us putting you and your vehicle first.
Excess & No Claims Bonus – Using Accident Claims Helpline there will be no excess to pay or any adverse effect on your policy. Using our service and claiming directly through the at fault party negates the use of your policy and therefore no excess to pay and no effect on your no claims bonus preventing a sharp rise in your premiums